FinalTel Communications
Earning the "Privilege" of being your Final Stop on the Telephone Service Highway.
As an FinalTel customer, you are offered the following benefits:
FinalTel makes the following commitments to our customers:
The rates for telephone service have been declining over the last few years due to the pressure of competition and the changes in regulations. This trend will continue for the foreseeable future due to the scheduled regulatory changes and more competition. FinalTel's commitment is simple: when these rates go down, your rates will go down.
FinalTel's commitment to a single calling plan (FinalTel) is your guarantee that you won't be frozen in time with an out-of-date calling plan.
FinalTel guarantees 100% customer satisfaction. If you are dissatisfied in any way, send an E-Mail to Subscriber_Services@finaltel.com explaining your dissatisfaction.
When it comes to FinalTel billing, what you see on our rates page is exactly what you get. All calls are billed to the second and all charges are computed to 6 decimal places. There are never any 3rd party charges or other unexpected items. The only items we add are mandatory federal, state, and local taxes, and we provide you with the contact information to verify them yourself. You can NOT find a more precise or easier to understand bill, anywhere.
FinalTel uses the latest technology in security so that all exchanges of your private information are kept private. In technical terms, we use Secure Socket Layer (SSL) with 128-bit encryption keys. For more information, see the FAQ on security.
FinalTel keeps its web site lean, to the point, and free of bandwidth eating graphics. Our purpose is to save you time. We also use strictly standard markup and style sheets so your browser won't get confused. And, all of our pages size to fit your browser's width so you can layout your desktop as you wish.
FinalTel does not use "cookies". However, some the web sites you may reach via links on this site may use cookies.
As an FinalTel customer, we make it easy for you to add, change, or cancel services as you see fit. Your personal account page gives you total control of your account 24 hours a day:
| Account Management | |
|---|---|
| View Account Info | A one page snapshot of your billing information and service configuration and status. |
| View/Edit Log-in Data | Change your e-mail address and password. Your password may up to 32 characters long! |
| View/Edit Billing Data | Update your payment information. |
| Add Referral | At most one referral may be made, if not when you sign-up, then up until your first bill (3 to 4 weeks after sign-up). |
| Close Account | This is how you terminate all services and stop all FinalTel billing with just two clicks. |
| Service Management | |
| Clone 1+ Number | This page allows you to sign-up multiple 1+ numbers with a minimum of input by copying the configuration of a selected 1+ number. |
| Add 1+ Number | Each account must have at least one 1+ number and may have up to 199 other numbers of any type anywhere in the US. |
| Add Calling Card | For security, you can optionally enable or block international service with your card. |
| Add 8XX Number | You can sign-up a new number or port a number from your current responsible organization. |
| View/Modify Number | Change the billing or service configuration of your 1+, 8XX, or card numbers. |
| View/Modify Taxes | Correct your tax jurisdiction for the selected 1+ or 8XX number (cards aren't taxed). |
| Report Problem | Report a call impairment problem for fast trouble handling. |
| Delete Number | Terminate service and stop billing for the selected 1+, 8XX, or card number. |
| Directory Management | |
| Upload Directory | Customize your call details by assignng names to numbers with a simple text file. |
| Download Directory | This file can be directly imported into your spread sheet or other program. |
| View Directory | Display your current directory. |
| Edit / Delete Directory | Create, edit, or delete your directory. |
| Bill Management | |
| View Billing Advice | 12 months of call details are kept online. This option will display your bill as originally sent. |
| Edit Advice Options | Choose content, format, and delivery options. |
| View Call Details | This shows only the calls in color tables. |
| Download Call Details | Import into your spread sheet for reporting and analysis. |
| Send Advice via E-Mail | Re-send the selected bill advice to your current e-mail address. |
| Request Credit | If you spot a billing error, report the problem and you will be credited for the incorrect amount on your next bill. |