Services are available 24-hours a day, everyday, and may be used for
any lawful purpose for which the service is technically suited.
The same services and discounts are offered to all customers.
Service is offered subject to availability and regulatory approval.
Service is not available where intraLATA and interLATA presubscription is
not available.
Customers are required to have a valid address and payment account. The
address may be an Electronic Mail (E-Mail) address and postal street address
or postal street address. The payment account may be Visa or MasterCard credit
card or debit card, Discover Card, American Express card, a checking or savings
account with a financial institution supporting Automated Clearinghouse (ACH)
services. Charges may apply for sending the monthly billing advice and for
collecting payment.
All written communications is via E-Mail message or letter delivered by
UPSP. FinalTel will acknowledge our customer requests within one business day
and will act upon these requests within five business days. Customers must
acknowledge FinalTel requests within five business days.
The minimum period for which services are provided and for which rates
and charges are applicable is one month.
FinalTel does not require deposits or advance payments from customers in
good credit standing. However, FinalTel reserves the right to examine the
credit record of customers and to require up to two months of advance
payment or deposit for service.
Customers are responsible for maintaining their accounts with current
information, including valid payment account information, E-Mail address,
and postal address.
Customers are responsible for payment of all charges for services
furnished to the customer by FinalTel and all applicable taxes on these
charges. Rejected payment debits will incur a $25.00 charge for
each reject. Payment is due within 7-days after a credit/debit card debit
or ACH debit rejection. and within 14-days for a paper check payment.
After 7-days late, any and all discounts are forfeited.
After 14-days the charges are subject to a 1.5% late payment charge.
FinalTel may terminate service: 1) for an unpaid balance 30-days
overdue, 2) for no service usage for 60-days, 3) for an expired
credit/debit card, 4) for any violation of law, or, 5) as ordered by any
governmental authority having jurisdiction.
FinalTel will not bill for unanswered calls and will reasonably issue a
credit for calls reported as uncompleted. Credits will not be allowed for
misdialed numbers. Credit will reasonably be allowed for: 1) dialed wrong
numbers given by Directory Assistance service, 2) calls which the customer
claims to have no knowledge of making, 3) calls which the customer claims
that the quality prevented two-way voice communications. All claims must
be made within one-year from when the charge was incurred. Credit
allowances for service interruptions will be applied by prorating the
monthly service charges.
FinalTel will not disclose any customer information except as necessary
to determine credit worthiness and as requested by a regulatory agency or
court order.
Carrier service, customer service, and billing service are provided
by Affordable Voice Communications, Inc.